OpenAI

Affected components
Updates

Write-up published

Read it here

Resolved

All impacted services have now fully recovered. The detailed Root Cause Analysis (RCA) will be published in the next 5 business days.

Tue, Jun 10, 2025, 10:00 PM

Monitoring

Nearly all ChatGPT components are now working properly for all users. Please note that we still see an elevated error rate with voice mode and we are working to completely fix this component.

Tue, Jun 10, 2025, 09:32 PM(28 minutes earlier)

Monitoring

We have seen a full recovery in the API. We are monitoring and working towards a full recovery of ChatGPT.

Tue, Jun 10, 2025, 07:34 PM(1 hour earlier)

Monitoring

We are still monitoring the fix and we are working towards full recovery.

Tue, Jun 10, 2025, 06:47 PM(46 minutes earlier)

Monitoring

We are still monitoring the fix and we are working towards full recovery.

Tue, Jun 10, 2025, 06:01 PM(45 minutes earlier)

Monitoring

We have applied the mitigation and are monitoring the recovery.

Tue, Jun 10, 2025, 05:20 PM(41 minutes earlier)

Identified

We are seeing continued recovery across API and ChatGPT. We will provide further updates as progress is made.

Tue, Jun 10, 2025, 04:23 PM(56 minutes earlier)

Identified

We are seeing continued recovery across API and ChatGPT. We will provide further updates as progress is made.

Tue, Jun 10, 2025, 03:42 PM(40 minutes earlier)

Identified

We are continuing to work on implementing the mitigation and we are now seeing recovery on API. Full recovery across all listed services may take another few hours. We will continue to provide updates as progress is made.

Tue, Jun 10, 2025, 02:54 PM(48 minutes earlier)

Identified

We are still working on implementing the mitigation for this issue. We will continue to provide updates as progress is made.

Tue, Jun 10, 2025, 02:16 PM(37 minutes earlier)

Identified

We have identified the root cause for the issue causing elevated errors and latency across the listed services. We are working on implementing a mitigation.

Tue, Jun 10, 2025, 01:43 PM(33 minutes earlier)

Identified

We have identified the root cause for the issue causing elevated errors and latency across the listed services. We are working on implementing a mitigation.

Tue, Jun 10, 2025, 01:07 PM(35 minutes earlier)

Identified

We have identified the root cause for the issue causing elevated errors and latency across the listed services. We are working on implementing a mitigation.

Tue, Jun 10, 2025, 12:35 PM(32 minutes earlier)

Investigating

Some users are experiencing elevated error rates and latency across the listed services. We are continuing to investigate this issue.

Tue, Jun 10, 2025, 12:03 PM(32 minutes earlier)

Investigating

Some users are experiencing elevated error rates and latency across the listed services. We are continuing to investigate this issue.

Tue, Jun 10, 2025, 11:33 AM(29 minutes earlier)

Investigating

Some users are experiencing elevated error rates and latency across the listed services. We are continuing to investigate this issue.

Tue, Jun 10, 2025, 10:59 AM(34 minutes earlier)

Investigating

Some users are experiencing elevated error rates and latency across the listed services. We are continuing to investigate this issue.

Tue, Jun 10, 2025, 10:27 AM(31 minutes earlier)

Investigating

Some users are experiencing elevated error rates and latency across the listed services. We are continuing to investigate this issue.

Tue, Jun 10, 2025, 09:56 AM(30 minutes earlier)

Investigating

Some users are experiencing elevated error rates and latency across the listed services. We are continuing to investigate this issue.

Tue, Jun 10, 2025, 09:26 AM(30 minutes earlier)

Investigating

Some users are experiencing elevated error rates and latency across the listed services. We are investigating.

Tue, Jun 10, 2025, 08:07 AM(1 hour earlier)

Investigating

We are investigating the issue for the listed services.

Tue, Jun 10, 2025, 06:36 AM(1 hour earlier)
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Availability metrics are reported at an aggregate level across all tiers, models and error types. Individual customer availability may vary depending on their subscription tier as well as the specific model and API features in use.